Who we are

Privacy Policy

Last updated: 30 August 2026

Guaranteed Pest Control respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our pest-control services.

This policy applies to visitors and customers using Guaranteed Pest Control and our website, guaranteedpestcontrol.co.uk.

1. Who We Are

Guaranteed Pest Control provides professional pest-control services to residential and commercial customers across London.

Contact details

Email: info@guaranteedpestcontrol.co.uk
Telephone: +44 7787 311188 / 020 3538 8324

London Office:
153 City Road
London
EC1V 2NX

Croydon Office:
37 Osborne Road
Thornton Heath
Croydon
London CR7 8PD

Company Number: 8996927
VAT Number: 188 49 38 43

These contact and company details are currently published on your website.

2. Information We May Collect

Depending on how you interact with us, we may collect personal information including:

Your name
Email address
Telephone number
Property or service address
Details about your pest-control enquiry
Information you provide through our website contact form
Communications between you and Guaranteed Pest Control
Details required to arrange or provide a pest-control service
Payment or transaction information where applicable
Technical information about how you access and use our website, such as IP address, browser/device information and cookie data where applicable

Please only provide information that is necessary for us to deal with your enquiry or provide the requested service.

3. How We Collect Your Information

We may collect personal information when you:

Submit an enquiry through our website
Telephone or email us
Request a quotation or survey
Book or receive a pest-control service
Communicate with our team
Use or browse our website

Some technical information may also be collected automatically through cookies or similar technologies where these are used.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Provide quotations and surveys
Arrange pest-control appointments
Deliver our pest-control services
Contact you about an existing booking or service
Maintain appropriate customer and business records
Process payments and maintain financial records
Deal with complaints, guarantees and follow-up treatments
Improve our website and services
Maintain the security and operation of our website
Comply with applicable legal, tax and regulatory requirements
Establish, exercise or defend legal claims where necessary

We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

5. Our Lawful Basis for Processing

Under UK data-protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Contract — where processing is necessary to provide a quotation, arrange a booking, provide pest-control services or otherwise take steps at your request before entering into a contract.

Legitimate interests — where processing is reasonably necessary for operating and protecting our business, responding to customers, managing customer relationships, improving our services or establishing and defending legal claims, provided those interests do not override your rights.

Legal obligation — where we need to process or retain information to comply with legal, accounting, tax or regulatory requirements.

Consent — where we specifically ask for your consent, such as for certain marketing activities or non-essential cookies where required.

The ICO requires businesses to determine an appropriate lawful basis before processing personal information.

6. Sharing Your Personal Information

We do not sell your personal information.

Where reasonably necessary, information may be shared with trusted organisations that help us operate our business, such as:

Website and hosting providers
IT and technical-support providers
Payment-processing providers
Accountants and professional advisers
Contractors or service providers involved in delivering a requested service, where applicable
Government bodies, regulators, courts, law-enforcement agencies or other authorities where disclosure is legally required

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data-protection safeguards are in place.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, managing guarantees, handling disputes and satisfying legal, tax, accounting and regulatory requirements.

Different categories of information may therefore be kept for different periods.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

ICO guidance requires organisations to explain either their retention periods or the criteria used to determine them.

8. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable, provide analytics or other functionality.

Some cookies are strictly necessary for the website to function. Where cookies are not strictly necessary and consent is legally required, they should only be activated after you have provided the appropriate consent.

The ICO states that website visitors should be informed about cookies and that agreement is generally required for cookies that are not strictly necessary.

We recommend providing a separate Cookie Policy explaining the specific cookies and third-party technologies actually used on this website.

9. Google Maps and Third-Party Services

Our website may contain embedded content or functionality supplied by third parties, including Google Maps.

When you interact with third-party content, the relevant provider may process information about your device or interaction in accordance with its own privacy practices.

We recommend reviewing the privacy information of any third-party service you choose to interact with.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, accidental loss or misuse.

However, no internet-based system can be guaranteed to be completely secure.

11. Your Data-Protection Rights

Depending on the circumstances and applicable law, you may have rights including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of certain information where applicable
Withdraw consent where we rely on consent

You also have the right to object to certain processing based on legitimate interests and to object to the use of your personal information for direct marketing.

Your rights can vary depending on the lawful basis and circumstances of the processing. The ICO identifies access, rectification, erasure, restriction, objection and portability among the rights that may need to be explained in a privacy notice.

To exercise your rights, contact:

info@guaranteedpestcontrol.co.uk

We may need to verify your identity before completing a request.

12. Marketing Communications

Where we send electronic direct marketing that requires your consent, we will ask you to actively opt in.

You can withdraw your consent or unsubscribe from marketing communications at any time.

Where consent is used, ICO guidance requires a genuine positive opt-in and says withdrawing consent should be easy.

13. International Data Transfers

Some website, hosting, analytics or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection law to ensure that the information receives an appropriate level of protection.

14. Children’s Privacy

Our pest-control services and website are not intended to collect personal information from children unnecessarily.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

15. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of independent third-party websites. You should review their privacy information when visiting them.

16. Complaints

If you have concerns about how we use your personal information, please contact us first:

Guaranteed Pest Control
Email: info@guaranteedpestcontrol.co.uk
Telephone: +44 7787 311188

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

Information Commissioner’s Office

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

Media

Cookies

Embedded content from other websites

Who we share your data with

How long we retain your data

What rights you have over your data

Where your data is sent

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